TERMS AND CONDITIONS OF USE

 

Last updated 24th of May 2018

 

IMPORTANT LEGAL INFORMATION.

Please, read the following terms and conditions of use carefully. These terms govern the use of the website http://www.orientum.gr/ as well as the content and the products (hereinafter the “Products”) offered through the e-shop (hereinafter the “E-shop”). The following terms and conditions constitute a binding agreement between you and us.

 

1. Acceptance of Terms of Use. 

1.1 These terms and conditions of use (hereinafter "Terms of Use") are a binding agreement between you and the company registered as "ORIENTUM CAREER COUNSELORS LIMITED LIABILITY COMPANY" and trading as "ΟRΙΕΝΤUΜ", headquartered in Athens, Attica, at 2 Papada Str., tel.(+30)210-6778777 & fax (+30)210-6774444, Tax Identification Number 998405767, Tax Office of Psychiko, General Commercial Registry (GEMI) No. 008208201000 (hereinafter  "we", "us", "our" or the "Company") and govern the use of the website http://www.orientum.gr/ (hereinafter the "Website"), as well as the contents, products and services provided through the Website (which together with the Website shall collectively be referred as the "Services", and with reference to products offered by the E-shop, shall be referred to individually as the "Products") and the content of the Company's E-shop. By accessing, viewing or using any of the Services, you are declaring and attesting that you are fully capable of acting legally within your own jurisdiction to agree to and be bound by these Terms of Use and to be subject to them. In conjunction with the above, you also declare and attest that you have the right and the authority to agree to and be bound by these Terms of Use.

1.2 If you do not agree with the Terms of Use, you should not click to accept or otherwise agree with these Terms of Use, and you should immediately leave the Website and not access nor enter it or use it or any of its Services. You agree to sign a non-electronic form of these Terms of Use, should we request that you do so.

1.3 Please print out and retain a copy of these Terms of Use for your records.


2. Changes in the Terms of Use and Services. 

2.1 The Terms of Use may be amended or changed by us at our discretion and at any time, with or without notice. The Company also reserves the right, at its own discretion, to amend, suspend or discontinue any or all of the Services, at any time, with or without notice.

2.2 The date that these Terms of Use were last updated is stated at the beginning of this page. We ask you to visit this page from time to time to ensure you are informed about the most recent version of these Terms of Use. Continued access or use of the Website, or any other services, following such changes will be considered unconditional acceptance of these changes; otherwise you should abstain from using the Website.

3. Lawful use.

The user/visitor using the Services made available through the Website is under an obligation to do so in accordance with law, morality and the present Terms of Use and not to commit acts or omissions that may cause direct or indirect damage to the Company, to third parties, would affect the operation of the Website or the intellectual property rights or other rights of the Company or third parties.

4. Limitation of liability.

4.1 The Company makes every effort to ensure that the content and information displayed on the Website is as accurate and true as possible. Anything provided in the form of advertising to users/visitors through the Website is not, in any way, directly or indirectly, incitement, advice or encouragement to proceed to any actions, but it is at the discretion of users/visitors to evaluate the information provided to them and to act on their own will, excluding our own responsibility.

4.2 In no event the Company shall be liable for any claims or claims of any legal nature (civil, criminal, administrative or other) on any legal basis and whether resulting, nor for any damages (indirect, direct, positive, repayable or otherwise) caused to visitors of the Website or third parties due to a reason related with the operation or otherwise with the use of the Website or due to a reasonable inability to provide services and Products made available through it or related to any unauthorized third parties' interventions or services or information available through same. However, in order to secure the transactions, the Company has a Secure Shell Layer (SSL) system. The Company is not responsible for the illegal use of a credit card by an unlawful owner, regardless of whether the bank has been declared loss, as it is the responsibility of the customer to keep safe his credit card. Correspondingly, the Company has no responsibility for the incorrect or unreasonable use of the credit card.

4.3 The Company and its partners make every effort to ensure the proper operation of the Website without guaranteeing that the functions of the server(s) will be uninterrupted or error free, free of viruses or other similar elements.

5. Personal Data Protection Policy.  

We are committed to protecting the confidentiality of the personal data you provide through the Website. The personal data submitted through the Website are subject to the Privacy Policy which is published on the Website and has been incorporated here via reference. Please read our Privacy Policy for insight into our practices regarding respect for your personal data. The date the Privacy Policy was last updated is noted at the top of the Privacy Policy section on our Website. We do not knowingly collect personal information from persons under 16 years of age.

6. Intellectual property rights.  

6.1 Except for explicit exceptions (copyrights of third parties, affiliates and entities, as well as the intellectual property of the software owned by the company that created the Website) all content of the Website, including images, graphics, photographs, drawings, in general, all its records, are intellectual property, trademarks and service marks and products of the Company and are protected under the relevant provisions of Greek law, european law and international conventions.

6.2 Therefore, all of the foregoing are provided to you only for personal, non-commercial use, provided that you keep all references relating to copyright and other relevant intellectual property rights contained in the original material and in the copies of this material, and you are not allowed to modify the material of the Website in any way or to reproduce or publicly display or to perform or to "upload" or distribute or use it for commercial or other purposes.

6.3 The above mentioned do not apply in the individual storage of a single copy of a portion of the content in a personal computer for personal and not public or commercial use without deletion of the indication that it originates from the Website and without prejudice in any way of the relevant intellectual and industrial property rights.

6.4Other products or services mentioned on the Website bearing the trademarks of their respective organizations, companies, affiliates, associations or publishers are their intellectual and industrial property.

7.  Code of Ethics and Conduct.  

You agree to use the Services in accordance with the following code of ethics and conduct of the Company:

(a) You shall keep all information provided to you through the Services private and confidential and will not give this information to any third party without the permission of the person providing it to you.

(b) You shall not use these Services to take part in any form of harassment or aggressive behaviour which constitute or include but are not limited to downloading of communication images, recordings containing defamatory, slanderous or abusive content, defamatory statements, actions with racist, pornographic or obscene content, use of offensive language etc.

(c) You shall not forward chain e-mails through the Services.

(d) You shall not use the Services to violate the privacy rights, property rights or any other rights of any person.

(e) You shall not publish messages, images or recordings and/or shall not provide information nor use the Services in any manner which:

1. Violates, or copies the rights of any third party, including but not limited to copyrights or trademarks, rights to protection of privacy and other private or property rights.

2. Is fraudulent or otherwise illegal or constitutes a violation of any applicable legislation.

(f) You shall not use the Services to distribute, promote or otherwise publicise advertising for any goods or services and in general for any advertising purposes.

(g) You shall not use the Services to distribute or upload any virus or malware of any type, or to do anything else that could harm the Services or us in any manner.

(h) You shall always use the Services in accordance with the law and applicable legislation. Minors are prohibited from using the Services.

(i) Responsibility for the accuracy of personal data and information lies solely with you as the provider, since the Website functions only as a means of presenting and publishing such information and does not process it.

(j) The data and information you provide and publish:

1. Must not be false, inaccurate or misleading.

2. Should not directly or indirectly lead to the deception of third parties.

3. Should not be contrary to the provisions of Greek and European legislation and in general any applicable legislation, including provisions related to matters of consumer protection, unfair competition, discrimination or misleading advertising, protection of intellectual or industrial property, trade secrets or right to privacy.

4. Must not contain viruses, Trojans, worms, time bombs or cancel bots, or any other programming code that could cause intentional harm or cause loss of data from computers belonging to members/visitors or the system in general, and should also not lead to loss of resources or Services or Website functions.

(k) To ensure the proper use of information you provide and to avoid potential violations related to this content, it is agreed that we shall be fully authorised to control and use this information. We are bound to use this information in accordance with these Terms of Use.

(l) Access and use of the Services of the Website must comply with these Terms of Use. The use of any method to track this Website or copying all or part of its operating mechanism or its content without our prior written authorisation is prohibited. In particular, the use of any program or other method of intervening in the Website's operating mechanism or in any entry contained therein is prohibited. Also prohibited is any action that would burden or abuse the Website's search engine and technological infrastructure. It is also forbidden to copy, modify, paraphrase or republish the contents of the Website without our prior written authorisation.

8. Tracking of Services and Advertising.

We reserve the right to use, at our own discretion, third-party advertising companies, such as but not limited to Facebook, Yahoo!, Google and Microsoft, to display personalized adverts when you visit our Website, provided it is permitted under applicable law. These companies can use information related to your interests to provide personalized adverts for goods and services that may interest you. We reserve the right to track all advertising, public announcements and posted messages to ensure that these comply with content guidelines we have provided and which can change at any time. For more information about the information we or third parties collect when using the Website and about how we use this information, please refer to the Company's Privacy Policy, which is published on the Website and forms an integral part of the present Terms of Use.

9. External links to other websites.

This Website contains hyperlinks, or banner advertisements on third-party websites, whose availability, content, privacy policy, quality and completeness of their services, our Company does not control and is not responsible for. Therefore, for any problem encountered during the visit/use of such third-party websites, you must address directly to the respective websites and webpages and to their holders/beneficiaries, who are solely responsible for the provision of their services. Our Company should under no circumstance be deemed to accept the content or services of the websites and pages to which it refers to. We encourage you to read the terms of use and privacy statements of these websites and webpages before using them.

10. Newsletters. 

10.1 The Company enables visitors/users of the Website to choose to be informed about new products, special offers, stores, contests, etc. by receiving newsletters to their e-mail or postal address or by telephone. These newsletters constitute intellectual property of the Company and as such are protected by the pertinent provisions of Greek legislation and international agreements. The Company reserves the right not to include a person to the recipient lists or to delete such person from them. The Company may retain a record of recipient e-mail addresses to send other messages of an informational or financial nature, provided that the receipient has given his consent.

10.2 In the event that you do not wish to receive newsletters anymore, you may stop receiving them by following the instructions contained in the newsletter or SMS you receive. Using your e-mail address for issues related to your orders is not a newsletter according to the provisions of this article.

10.3 For more information about the information we or third parties collect when using the Website and about how we use this information, please refer to the Company's Privacy Policy, which is published on the Website and forms an integral part of the present Terms of Use.

11. Compensation. 

You agree to compensate us for any loss, damage, claim or demand by a third party or expenses (including reasonable lawyers' fees) due to or resulting from the improper use of Services or any violation of these Terms of Use.

12. E-shop.

12.1 The Company's products are distributed on a retail basis through the E-shop in accordance with these Terms of Use and the above-mentioned Privacy Policy, which is an integral part of these Terms of Use.  

12.2 Information & products provided

The Company is bound to provide qualitative, complete and timely information on its Website, both with regard to the accuracy of information posted there, and the services and products provided by the E-shop, without prejudice: a) to possible technical or typographical errors which cannot be anticipated or which have occurred unintentionally, or b) the discontinued operation of the Website due to circumstances beyond the Company's control.

12.3 Limited liability

The Company:

(a) Fully complies with the provisions of the Civil Code regarding sales, and the provisions of Law2251/1994 regarding Consumer Protection, as amended and in force.

(b) Cannot guarantee the availability of products, but it does guarantee to provide timely information regarding unavailability.

(c) Provides the contents (e.g. information, names, photographs, depictions, documents and announcements), the Products and Services in general "as is", with no guarantee whatsoever, either express or implied (without prejudice to specific stipulations in these Terms of Use and the provisions of the mandatory law applicable to them).

(d) Is not liable for any technical problems that may arise for you when you attempt to access the Website and the E-shop and while having access to them which are related to the operation or compatibility of their infrastructure with the use of the Website.

(e) Is not liable or bound by potential errors in specifications, photographs or prices of Products listed in the E-shop and cannot guarantee that there will be no errors resulting from any cause upon entering and/or updating such specifications and/or the price of a Product.

(f) Is not liable for any legal, civil and/or criminal claims nor for any damages (material, specific or consequential, which may include but are not limited to, alternatively and/or cumulatively, loss of profits, data, loss of earnings, financial compensation, moral damage, etc.) suffered by visitors to the Website or third parties due to a cause related to the operation or lack thereof and/or the use of the Website and/or due to inability to provide services and/or information offered through the Website and/or due to prohibited interventions by third parties to products and/or services and/or information available there.

12.4 Personal data

12.4.1 In order to use the E-shop, it is necessary for you to provide certain personal information. To place an order, you will be asked your full name and address, the address to which you wish to have the products sent, your telephone number and your e-mail address, among other things, and in the event you elect to pay by credit card, you will need to provide the card number, date of expiry and security code. By entering your e-mail address, you agree that all information sent to you as part of filling your order may also be sent to the provided e-mail address.

12.4.2 For more information regarding how we are using cookies, the data we collect, how and why we are using your personal data, as well as under which circumstances we will reveal your personal data, please read our Privacy Policy which is incorporated herein via link and forms an integral part of the present Terms of Use.

12.4.3 In order to complete your order, we will ask your permission for the collection, use and storage of your personal data in accordance with our Privacy Policy.

12.5 Orders - Product Purchase

12.5.1 When you enter into a purchase agreement with the Company:During the purchase and completion of each order, you will be guided step by step by the automated instructions of the system. Each order is filed on our databases for as long as it is deemed necessary for the execution of the purchase agreement, unless it is otherwise provided by law or you have given us permission to further process the personal data you communicate to us. Once the order has been completed, you will receive an e-mail (in the language you chose when placing your order) verifying that your order has been received by us. From this point onward, you enter into a purchase agreement with the Company. We also retain the right to communicate with you by telephone to confirm the order if it is deemed necessary. Before the order is completed, you will be able to review your order and amend it.

12.5.2 All orders are subject to approval by the Company. The Company may decline your order at its own discretion. Your order may be declined indicatively for the following resons:

(a) If the Products that appear on the Website are no longer available.

(b) If your payment is not approved by the bank.

(c) If shipping restrictions apply.

(d) If there are errors on the Website, such as price or description errors.

Once you place your order, we shall send you an e-mail message confirning safe receipt of your order, indicating your order number, details of the Products ordered and details of the courier service that will deliver to you the Products (in case the Product can be delivered by courier).

12.5.3 Limitations of liability in case of incorrect price or erroneous dispatch: 

(a) As part of trading in good faith and fair dealing, the Company is not obliged to accept an order and agree to the sale of Products which as a result of typographical or computer error appear in the E-shop with the incorrect price, namely smaller or greater than the price in effect at the given time. In the event that such an error occurs in relation to an order but affects only part of the ordered Products, the order will remain in effect and will be filled normally with the other Products and will be considered incomplete with regard to the Products which were in error. However, in the event the products included in the order are related, are intended to be used as a whole and function as a unit and you inform us that partially filling the order does not serve your needs or interests, the Company is obliged to cancel the entire order.

(b)  In the event of erroneous dispatch of unsolicited Products, their unconditional acceptance or failure to inform the Company and return the Products cannot be regarded as consent, agreement or declaration of intent to purchase them. If the Company asks you to return the Products and you delay doing so for a period greater than seven (7) calendar days, your refusal to comply will constitute intent to purchase the Products, the order will be considered verified and you will be obliged to pay for them.

13. Product Prices

13.1 The prices listed next to each Product as the final price include the applicable VAT. The prices do not include shipping costs. The total cost (including shipping costs) is verified upon completing the order. The Company reserves the right to issue and distribute electronic invoices in accordance with the applicable tax law and you agree to this form of invoicing.

13.2 Delivery – Delays - Product Availability

13.2.1 Delivery: The Company delivers Products only in Greece (with the exception of psychometric tests which are available to consumers located also outside Greece, since they are sent to them by e-mail) in accordance with the terms and conditions set out by the applicable legislation; products will be delivered to the address you provide via one of the available delivery methods that you select during the purchase process. Provided the ordered Product is available in our warehouse, and there is no other reason requiring us to temporarily or permanently suspend the sale of a particular Product, every effort will be made to ship the order within 24-72 hours. In all cases, the Company is required to fulfil its contract within thirty (30) days at most from confirmation of the order; otherwise, you are entitled to withdraw from the contract of sale with us.

13.2.2 Delays: We will make every possible effort to execute your order within a reasonable time and within the limit stated above; however, your order may be delayed for the following reasons: (a) Because the shipment of the Product by the Supplier has been delayed at Customs or during shipping and we do not have it in stock by the time originally expected. In such case, we will contact you to ask whether you would like the order to be delivered without this Product (if the order includes additional Products), or to suggest an alternative Product. (b) The Product you ordered has already been discontinued and is no longer available: In rare cases, a Product supplier announces suddenly and without warning that a Product is being discontinued. In such case, we will contact you immediately to provide you with alternatives. (c) In periods of extreme weather conditions or strikes, or any force majeure which may affect the transport and delivery of your order. (d) In the event that it is not possible to contact you either by telephone and/or e-mail (should a problem arise with regard to your order, either with the Product or with payment) because the information you entered is either incorrect or no longer valid.

13.2.3 Unavailability of part of the order: If only some of the Products ordered are unavailable, the remainder of the order is executed normally, unless the Products in the order are related and are intended to be used together as a unified whole and you state that partially filling the order does not serve your needs or interests, in which case the Company is obliged to cancel the entire order.

14. Security of transactions

Piraeus Bank (the "Bank") has undertaken the process of clearing your transactions, ensuring your absolute security. By entering your card details, the Bank does not automatically charge the amount of your order, but it binds it. When billing your order, the amount is also charged. Your card details are transferred to a secure bank webpage. The Bank uses 128bit SSL (Secure Socket Layer) encryption technology as a security certificate. SSL is a global internet standard and offers 128bit encrypted SSL communication. To identify an encrypted SSL transaction you will notice a small yellow padlock in the browser and then you will be taken to a ‘https: //’ page. Your computer via SSL encryption sends its request to the Bank's server. The server sends back to your computer, the security certificate, confirming your visit to the correct page and your public key. Then, your computer uses the public key to encrypt secret information (such as a card number) and sends it to the server that uses its private key to decrypt it.

15. Payment Methods

For your convenience and to best serve you, the Company offers the following payment methods, which apply to Product deliveries within and outside Greece (with the exception of payment by cash on delivery which is available only for deliveries within Greece):

(a) Cash on delivery

If the Product is to be delivered within Greece, you have the option to pay by cash on delivery to the employee of the courier service we use once the Product is delvered to you.

(b) By credit card

You can safely pay for your order through the system of the Bank, which will automatically redirects you to the aforementioned Bank’s website. We accept Visa and MasterCard.

The process of clearing your payment is undertaken by the Bank, ensuring the absolute safety of your transactions. The Company neither collects nor stores any of the information related to your credit card. For this reason, you will have to enter the information anew each time you use your credit card for transactions through our Website.

In case of payment by credit card, all financial data you enter (for example, credit/debit card number or expiration date) will never be used by us for purposes other than those necessary to complete the transaction and fulfill the purchase agreement or the refund in the event of return of Products and provided that you have exercised your relative right to cancel the order, or when it is necessary to prevent or report fraud cases to us or to the competent authorities.

(c) By bank deposit

You can choose the bank that is most convenient for you to deposit payment for your order. Please include your full name in the "Reason" section of the deposit slip. You may deposit payments in one of the following accounts:

Bank: ALPHA BANK

Beneficiary: ORIENTUM CAREER COUNSELORS LIMITED LIABILITY COMPANY

Bank Account Number:110002320012358

IBAN: GR2001401100110002320012358

BIC/SWIFT:CRBAGRAAXXX

 

Bank: PIRAEUS BANK

Beneficiary: ORIENTUM CAREER COUNSELORS LIMITED LIABILITY COMPANY

Bank Account Number: 5055038452379

IBAN:GR9701720550005055038452379

BIC/SWIFT: PIRBGRAA

 

If the deposit is made through a foreign bank (either through web banking or a physical bank branch), please note that there may be an additional charge imposed by the foreign bank.

If the deposit is made by a bank headquartered in Greece (either via web banking or a physical bank branch), please note that there is an additional three Euros (3€) charge.

For orders delivered in Greece, there is an additional delivery charge.

In any case, the abovementioned amounts appear in the total amount due when placing your order.

 

 

Note:

The Company will first verify that the full amount due for your order has been deposited before proceeding with shipment. This may take 2-3 business days.

In any case, we will collect the amount after the order has been delivered to you.

 

16. Product returns - Right of withdrawal for contracts concluded in distance (Law 2251/1994)

16.1 You may return the Product(s) if one of the following events occurs:

16.1.1 In the event of erroneous dispatch of different Product codes from the ones ordered.

16.1.2 In the event of receiving a defective or misprint Product.

If any of the above occurs and you wish to return the Product, the return must be concluded within fifteen (15) days of receipt of the Product, after notifing the Company by e-mail to the following address: [email protected] The Company will accept the returned Product when, in addition to the above, the following conditions are met:

i. the Product is returned to a secure package along with a copy of the payment document,

ii. the Product is returned with a courier or registered post office (as in the case of loss of the parcel, the credit is not possible).

The shipping costs in the above cases (16.1.1 and 16.1.2) shall be borne by the Company only when the customer chooses the same shipping company through which he initially received the Product to be returned.

16.1.3 Right of withdrawal for contracts concluded in distance (Law 2251/1994)

You retain the right to return Products purchased from the E-shop and withraw from the purchase agreement, without being required to state the reasons, within fourteen (14) calendar days of receiving them, in accordance with Article 3(e) of Law2251/1994. Your withdrawal (hereinafter the “withdrawal”) is excercised under the following terms and conditions:

(a) In the event that you have ordered a number of items as part of one order but these were delivered separately, the above period begins from the date the last Product was received.

(b) The withdrawal is without reason and you are required to return the Product exactly in the condition in which you received it. Specifically, the returned Product must not have been used; it must be in "as new" condition, just as it was before its sale, with all of its original packaging (box, nylon wrapping, foam, etc.), which should not be torn or worn/damaged, and with all of the contents of the original package enclosed. In addition, for a returned Product to be accepted, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the Product and whose particulars appear on the purchase document.

(c) The returned Product will only be accepted if you first pay any amount the Company has been charged for shipping the Product to you and the expenses related to its return.

(d) The withdrawal statement is made in writing by filling out the related form here and sending it i) either to the Company's postal address as listed at the beginning of the present Terms of Use, ii) or by fax to (+30)2106715397, iii) or to the e-mail address, [email protected]. The Company is required to acknowledge receipt of the withdrawal statement in writing as soon as it receives it.

(e) You are required to return the Product within fourteen (14) calendar days from the day upon which you notified us of the withdrawal and that we demonstrably were made aware of it. Returns are made to the Company's main store (in Athens, Attica, at 2 Papada Str.,GR-115 25). If you prefer, we can pick up the Product to be returned from you, at your expense. In any event, for orders placed via the E-shop, before you return the Product you may contact the Company’s Customer Service Department, either via phone (tel: +30 210-6778777) or by e-mail at [email protected].

(f) Following receipt of the withdrawal statement and as long as the rest of the conditions of this article 16.1.3 are fulfiled, we are required to refund the amount we received from you for the returned Product. The price of the Product will be refunded to you no later than the same period of fourteen (14) calendar days from the date we were demonstrably notified of your withdrawal.

(g) A product sold with an additional gift must be returned with the gift; otherwise the value of the gift will be deducted from the refund amount.

(h) The right of withdrawal, the conditions thereof and its exercise are also governed by the provisions of Law 2251/1994, as in force from time to time, and any other (present or future) applicable legislation. 

 16.1.4 Exceptions to the Right of Withdrawal

Exceptions to your right to withdraw, as outlined above, include but are not limited to:

(a) Cases in which the sale would not be considered a distance sale and is therefore not subject to the protective provisions of Law 2251/1994.

(b) If the Product you purchased is a Psychometric Test (Horizon, etc.), and within the period of your entitlement to exercise the right of Withdrawal (14 days) you have already used the psychometric test by activating the codes that have been sent to you via e-mail or otherwise in order to create an account on the platform assessment.gr so as to perform the psychometric test.

(c) Exceptions to the right of withdrawal, the conditions thereof and its exercise are governed by the provisions of Article 3(12) of Law2251/1994, as in force from time to time, and any other (present or future) applicable legislation. 

 16.1.5 Refund

16.1.5.1 Once the Company receives the Product to be returned and the designated department of the Company confirms that all the conditions set out in article 16.1 are fulfilled, you will receive a refund within thirty (30) business days as described below in detail. Once the refund is transferred to your bank account, it might take a few days (depending each time on the bank you indicated) for the transaction to appear in your account.

16.1.5.2 If your order is delivered to a destination within the European Union, all taxes (VAT) will be refunded. If your order is delivered to a destination outside the European Union, the duties and taxes cannot be refunded. In any case, you can recover these costs by contacting the local customs office directly. Since this option may not be available in all countries, we recommend that you use a customs broker if you want to refund the amount of customs duty for returned products.

16.1.5.3 In the event of Product returns under the terms of article 16.1, you will be notified via e-mail for your refund as follows:

a)if payment has been made either by credit card or by depositing the money in one of the aforementioned bank accounts: The money will either be credited to the debit/credit card you used during the transaction or by remittance to the bank account you indicated when you deposited the money or notified us later.

b)in case of payment made by cash on delivery: The money will be credited to the bank account you will indicate to us for this purpose by contacting the Customer Service Department (+30210-6778777).                   

17. Applicable Law – Disputes. 

17.1 The laws of Greece shall apply in resolving any disputes that may arise when applying these Terms of Use, either while in effect or after their termination, and including disputes over validity, interpretation or execution of these Terms. The courts of Athens shall have exclusive jurisdiction over any aforementioned dispute, including trials regarding enforcement proceedings, injunctions and others. 

17.2 For the extra-judicial settlement of any dispute arising when applying these Terms of Use, you can contact the competent bodies for extra-judicial settlementof consumer disputes, as indicatively indicated herein: General Secretariat of Consumers (Kaniggos square, 10181, Athens, www.efpolis.gr, tel.:1520, fax: 2103843549), Hellenic Consumer’s Ombudsman (144 Alexandras ave., 114 71, Athens, www.synigoroskatanaloti.gr, tel.: 2106460734, fax: 2106460414), Committees for the friendly settlement of consumers’ disputes, (article 11 of the Law 2251/1994), located in the local municipalities of Greece.

17.3 We hereby inform you that, according to the 2013/11/ΕU Directive, which was incorporated into the Greek legislation through the 70330/2015 Joint Ministerial Decision, it is now possible to resolve any consumer disputes electronically, through the Alternative Dispute Resolution procedure, which is applied in the European Union as a whole. If you have a problem with a purchase that you made from the E-shop and you are an EU resident you can use this site: https://webgate.ec.europa.eu/odr/main/?event=main.home.show for the online out-of-Court settlement of the dispute. The Certified Body in Greece for this Alternate Dispute Resolution (ADR) is the European Consumer Centre in Greece (ECC GREECE), 144 Alexandras ave., 11 471, Athens, tel.: (+30)2106460284, (+30)2106460784, [email protected]. You may contact the European Consumer Centre in Greece (ECC GREECE) to guide you throughout the process of submitting and processing your complaint. However, we inform you that we are not bound by - and we are obliged to follow - the Alternative Dispute Resolution (ADR) procedure. 

18. Choice of Language – Notifications. 

All written notices, reports and statements must be written in English or Greek and be transmitted in one of the following ways:

a) by us to you via e-mail to the address you entered upon registration or which you provided later (in the event the initial address changes);

b) by you to us via e-mail at [email protected] or by registered post or other dispatch service (courier) and proof of receipt to the address listed at the top of these Terms of Use, or to another address stipulated by us. It is expressly stated that deliveries made to the above addresses will be valid.         

19. Partial Invalidity and Replacement of Valid Provisions.

In the event that any of the provisions contained herein may be interpreted in more than one ways, one of which may render the provision invalid, liable to be declared null and void or unenforceable, such provision will be interpreted in such a way as to render it valid and enforceable. In the event that any court or public authority determines that a provision herein is unenforceable due to the way it is written or worded, such provision will be amended to render it enforceable to the maximum degree possible under the laws and provisions of the jurisdiction within which its enforcement is being sought, ensuring it provides the parties the same basic rights and has equal force as it did before its amendment.          

20. Waiver. 

It is not assumed that the contracting parties have been exempted from or have waived rights, powers or obligations pursuant to these Terms of Use simply because they have employed practices contrary to the Terms contained here, or due to omission or neglect on their part to exercise any right according with the Terms or to insist on full compliance of the counterparty with these obligations. Even the long-term tolerance of violations of this agreement by the counterparty in no way implies or supports the waiving or lapse of these rights. 

21. Binding nature. 

These Terms of Use are legally binding on the contracting parties, as well as on the respective executors, administrators, depositories, beneficiaries and their successors.